Senior Specialist for Contact-Center Tools Development
Overview
Creating and implementing new tools for contact-center, in internal system
Key Achievements
- ●Created and maintained critical applications within Alior Bank's enterprise ecosystem
- ●Led JavaScript to TypeScript migration improving code reliability and maintainability
- ●Administered telecommunication infrastructure supporting 200+ banking professionals
- ●Built comprehensive contact center management tools from ground up
- ●Optimized existing web systems achieving enhanced performance and operational stability
Project Context
Development and maintenance of critical internal banking applications within Alior Bank's enterprise ecosystem. Focused on contact center tools, telecommunication infrastructure, and internal workflow systems supporting 200+ banking professionals across multiple departments including sales, retention, and customer service operations.
Technical Contributions
Delivered comprehensive internal solutions using Vue.js framework, successfully migrated legacy JavaScript systems to TypeScript improving code reliability. Built contact center management tools from ground up and established development workflows for banking-compliant internal applications while maintaining enterprise-grade security standards.
Architecture & Systems Design
Enterprise Banking Ecosystem Integration
Architected internal applications seamlessly integrating with Alior Bank's existing enterprise infrastructure, ensuring compliance with banking security protocols and data protection standards
JavaScript to TypeScript Migration
Led systematic migration of legacy JavaScript codebase to TypeScript, improving code reliability, maintainability, and reducing runtime errors in critical banking operations
Telecommunication System Architecture
Designed and implemented telecommunication infrastructure management supporting 200+ banking professionals with automated call routing and performance monitoring
Contact Center Tools Framework
Built comprehensive contact center management framework from ground up, enabling efficient workflow management for customer service and sales departments
Quality Assurance & Banking Compliance
Banking Security Standards
Implemented rigorous security protocols ensuring all internal applications meet banking industry compliance requirements and data protection regulations
Performance Optimization
Systematically optimized existing web systems achieving enhanced performance and operational stability for mission-critical banking operations
Code Quality Improvement
Established development workflows and coding standards for banking-compliant internal applications, ensuring maintainable and secure codebase
Component Development & Internal Tools
Contact Center Management Interface
Created comprehensive management tools enabling supervisors to monitor, configure, and optimize contact center operations with real-time performance dashboards
Alfa Vox System Integration
Built user interfaces for telecommunication dialer system administration, optimizing call flow efficiency and enabling advanced call routing configurations
Internal Workflow Applications
Developed multiple internal applications supporting large-scale departmental operations, from employee management to operational reporting systems
Vue.js Component Library
Established reusable component library using Vue.js and Vuetify, ensuring consistent user experience across different internal banking applications
Cross-Functional Banking Collaboration
Multi-Department Integration
Collaborated with call center, sales, retention, and IT departments to understand operational needs and deliver tailored technical solutions
Technical Leadership
Provided technical guidance for internal development projects, mentoring team members on Vue.js best practices and banking compliance requirements
Business-Technical Bridge
Effectively bridged technical solutions with business needs across multiple banking departments, ensuring operational requirements were met through technology
Infrastructure Collaboration
Worked closely with infrastructure teams to ensure seamless deployment and maintenance of internal applications within banking security constraints